At Appliances Outlet, your satisfaction is our priority. Please review our return and refund policy to ensure a smooth and hassle-free experience.

Returns

1. Eligibility:
You may return items within 14 days of purchase. To qualify, items must be unused, in the original condition you received them, and in their original packaging.

2. Non-Returnable Items:
The following items cannot be returned:

• Personalized or custom-made products

• Intimate or sanitary goods

• Perishable goods

• Gift cards

3. Return Process:
To start a return, contact our customer support at support@theappliancesoutlet.co.uk. We will provide return instructions and a return authorization if applicable.

4. Return Shipping:
You are responsible for return shipping costs unless the return is due to our error. In such cases, we will provide a prepaid return label.

Refunds

1. Refund Processing:
After we receive and inspect your return, we will email you to confirm receipt and notify you if the refund is approved or rejected.

2. Approved Refunds:
If approved, refunds will be credited to your original payment method within 7 business days.

3. Late or Missing Refunds:
If you do not see your refund after this period, please check with your bank or payment provider, as processing times may vary.

4. Exchanges or Damaged Products:
We do not offer direct exchanges. To exchange, return your original item and place a new order.
If your product arrives damaged, contact us immediately with photos and details. Keep the original packaging and item for evidence. We will arrange a replacement or refund as appropriate.

Contact Us

For questions or assistance, reach out to our support team at support@theappliancesoutlet.co.uk. We’re happy to help!